How does a booking system help me work more effectively?
No need to interrupt what you`re doing to answer the phone with all those enquiries and emails - the booking system will handle most enquiries and bookings.
You can set the times that you are free, and clients can book themselves in at those times without the need for a long discussion!
Customers click on a link on your website which will take them straight to the booking page - which matches your site. When they log in and see what diary spaces are available they can choose a slot and book themselves in.
The log in process takes care of all details, and secure payments can be taken at this stage too. Clients can view, and book, any time, so you do not need to be available and all their details are available for you, securely logged in your system.
What kind of business uses a booking system?
We find that booking systems work especially well for small businesses with a few staff such as hairdressers, builders, plumbers or caterers, or one man bands such as driving instructors, and they can really help with the organisation of care and nursing agencies, cleaning companies, even bed and breakfasts, hotels and restaurants.
If you think you are spending too much time on admin, why not have a conversation with us, because a booking system has numerous features which can be switched on and off, so that the whole can be designed around your needs.
Why is a booking system better?
If you`ve always been used to a paper diary, ever expanding filing cabinets and phone, a booking system copes with so much more and can be shared online with whoever has authority to see the data. If you`re already using your phone as a diary and planner, you will appreciate the seamless way you can link to customer records, emails, and accounts information too, even while on the move.
Like a PA that never sleeps, your booking system immediately acknowledges customer contact at any time day or night, saves information and keeps accurate records that do not get lost. It gives, to whoever has access, instant reporting of performance and statistics, invoicing information and expenses etc.
Many other useful office features such as emailing, invoicing, reminders and a continuously updated online diary are available to help you run your business - which are all paperless!
One click features mean you can get your stuff done really quickly even when out of the office, perhaps between meetings or even while you`re with a client.
With everything stored securely, and accessible at any time, you can see at a glance how your business is doing - and see what`s doing well (or where there are weak areas) so you know you`re reaching your goals.
How does a booking system get more customers?
Make something easy, and people will do it more often. You`ll never miss another booking if you can take bookings 24/7, online. Customers appreciate being able to view and book online when it`s convenient for them at any time too, not just when your Receptionist is on duty. If customers can view your online diary of bookings they are more likely to book ahead, and can even pay at once. And once paid up, they are less likely to cancel.
How does a booking system save money?
Saving time = saving money in our book. If you think about it - calls and enquiries from clients can take up to 15 minutes each and a receptionists (or you) has to be available at all times to answer the phone.
But when clients book themselves in online it means you or your staff are never interrupted by the phone unless its for something urgent. This makes working much more efficient and saves time lost in distractions.
Fifteen minutes per customer soon adds up - so you can see the savings. You won`t have to pay to outsource to another booking site either. It`s like a PA/receptionist that never needs a wage, goes on holiday or leaves your company.
If you want to try out a booking system at a budget price, click on our Budget option which starts at £30 a month. See how it works to create more bookings.
How does a booking system save time?
When customers can book themselves in automatically, its their time, not yours, that they are using. You don`t hold paper files, so no sorting or filing paper storage issues. No questions and answers on the phone, so you`re saving on reception time, no re-adding them to different databases or other diaries.
You`re also not adding to the mountain of paperwork in your office, and having to find archiving space for all those dusty files!
If you need information on clients, finances, or need to email or send invoices or reminders, all the tools are available through your booking system. And when it comes to accounts, your end of year calculations are taken care of too.